Coaching CoLab Privacy Policy

Coaching CoLab Privacy Policy

Effective Date: 01 Jan 2025

At Coaching CoLab, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA).

1. Who We Are

Coaching CoLab is an education ecosystem that provides coaching, consulting, mentoring, training, and digital tools.

If you have questions, contact us at:
📧 support@coaching-colab.com

2. What Personal Data We Collect

  • Identity Information: name, email address, business name
  • Contact Details: phone number, social media handles
  • Payment Data: billing address, purchase details (processed via a secure third-party gateway – we do not store your credit card)
  • Technical Data: IP address, browser type, device identifiers
  • Usage Data: how you interact with our site, pages viewed, and navigation patterns
  • Marketing Preferences: your choices for receiving updates and offers

3. How We Use Your Information

We use your data to:

  • Deliver and support our products and services
  • Respond to your enquiries and support requests
  • Send transactional and educational emails
  • Improve user experience and site performance
  • Comply with legal obligations
  • Provide updates, offers, and newsletters (You can opt out, or unsubscribe)

We never sell or rent your personal data.

4. Legal Bases for Processing (GDPR)

If you are in the EEA, we process your personal data under one or more of the following legal bases:

  • Contractual Necessity – to provide the services you’ve requested
  • Legitimate Interests – to maintain and improve our services
  • Legal Obligation – where required by law
  • Consent – for optional marketing communications

5. How We Share Your Data

We may share your data with trusted third-party providers, solely to deliver our services:

  • Payment processors (e.g., Stripe, PayPal)
  • Email platforms (e.g., MailerLite, ConvertKit)
  • Analytics providers (e.g., Google Analytics)

All third parties must comply with applicable privacy laws and only process your data on our instructions.

6. International Transfers

Your data may be transferred outside the EEA (e.g., to servers in the US), but only to countries offering an adequate level of data protection, or under appropriate safeguards (e.g., Standard Contractual Clauses).

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined above
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

You may request deletion of your data at any time (see Section 9).

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. You can manage cookie preferences via your browser settings.

9. Your Rights

You have the right to:

  • Access, update, or delete your data
  • Object to or restrict processing
  • Withdraw consent at any time (for marketing)
  • Opt-out of marketing communications via the unsubscribe link in any email
  • Lodge a complaint with your data protection authority

To exercise your rights, contact:
📧 support@coaching-colab.com

10. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will always reflect the latest version. You will be notified of significant changes.

Contact Us

If you have any questions or concerns about your privacy or this policy, please email:
📧 support@coaching-colab.com